Terms of Service

These terms govern your use of msquare solutions and any engagement with mSquare Solutions, a brand operated by mSquare Data, LLC (“mSquare Solutions,” “we,” “us”). By using this site or engaging our services, you agree to these terms.

Our services

We offer process and technology consulting, delivery and leadership through three engagement types: The Leverage Blueprint, a fixed-price diagnostic sprint; The Transformation Program, fixed-scope delivery phases; and The Fractional Technology Office, an ongoing monthly retainer for embedded leadership and execution capacity. The exact scope, deliverables, timeline, and price for any paid engagement are defined in the proposal or statement of work you sign before work begins, not by this page alone.

Payment

Fees are billed by invoice as described in your signed proposal (for example, the Leverage Blueprint is billed 50% at kickoff and 50% at the final readout). There is no on-site checkout; payment details are handled off this website after you sign.

Cancellations and refunds

Because each engagement is scoped and scheduled individually, cancellation and refund terms for work already underway are set out in your signed proposal. If nothing else is specified there, fees for work already performed are non-refundable, and fees for work not yet started are refundable at our discretion.

Ownership of deliverables

Once an engagement is paid in full, you own the deliverables created specifically for you under that engagement (for example, a roadmap, process documentation, or custom-built software). We retain our own pre-existing tools, methods, and general know-how, and may reuse them on future engagements for other clients.

Limitation of liability

We deliver our services with reasonable skill and care, but we aren’t liable for indirect, incidental, or consequential damages arising from your use of our services or this site, to the fullest extent permitted by law. If you have a signed engagement with us, our total liability under these terms and that engagement is capped at the fees you paid under it in the 12 months preceding the claim. If you have no paid engagement with us, our total liability for your use of this site is limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify and hold mSquare Solutions harmless from third-party claims arising from your misuse of our deliverables, your breach of these terms or a signed engagement, or decisions you made based on our advice where you had final decision-making authority. We will indemnify you from third-party claims that a deliverable we created specifically for you infringes that party’s U.S. intellectual property rights, provided you notify us promptly and let us control the defense; this does not cover claims arising from your modification of a deliverable or its use with materials we didn’t provide.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute will first go through good-faith negotiation, then non-binding mediation in Broward County, Florida; unresolved disputes may proceed to binding arbitration, with either party able to seek injunctive relief in court at any time to protect confidential information or intellectual property. The state and federal courts in Broward County, Florida have jurisdiction over anything not subject to arbitration.

Changes to these terms

We may update these terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the site after a change means you accept the updated terms.

Contact us

Questions about these terms? Email contact@msquaresolutions.co.